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Stay safe when you rent or buy

Simple habits that protect your money, plus the rules our agents agree to follow.

Ten ways to protect yourself

  1. See it before you pay

    Never pay for a property you have not inspected. A genuine agent will happily show you.

  2. Check the agent’s ID

    Every Calvora agent has an ID number. Check it here before you deal with them.

  3. Pay only to the official account

    Pay by bank transfer to the official Calvora account. Never pay into a personal account, and avoid paying in cash.

  4. Ask for every fee in writing

    Agency, legal, caution and any other charge should be explained before you pay. If it is not on the listing, ask.

  5. Do not be rushed

    “Pay now or lose it” is a warning sign. We never pressure customers to pay immediately.

  6. Get a receipt and an agreement

    Keep every receipt and ask for a written tenancy agreement or sale agreement before moving in.

  7. Check land documents carefully

    For land, ask to see the title document, check the survey plan, and have a lawyer confirm the title at the official land registry before you pay.

  8. Look for the right label

    “Verification Completed” means all four of our checks are on record. An agent badge is a separate measure of the agent, not of the property.

  9. Be careful with photos that look too good

    If the price looks far below similar properties, ask more questions and see the place in person.

  10. Tell us if something feels wrong

    Make a complaint and we will give you a reference number and investigate.

Our four property checks

  • Agent identity checked
  • Property viewed by our team
  • Owner authority checked
  • Details recently confirmed

Every check is recorded with evidence. Only authorised Calvora staff can change a property’s verification status. Agents can never do it themselves.

Bank transfer details

Our code of conduct

Every Calvora agent and staff member agrees to this.

Property rules

  • No fake listings
  • No misleading rent prices
  • No hidden fees
  • No fabricated photographs
  • No unsupported verification claims
  • No advertising without permission

Customer rules

  • Give accurate information
  • Disclose service charges before payment
  • Never pressure customers to pay immediately
  • Provide a clear complaints channel
  • Keep customer information private

Financial rules

  • No undocumented cash transactions
  • No personal accounts presented as company accounts
  • No unauthorised collection of rent or deposits
  • Every commission payment is traceable
  • Two-person approval for significant company payments

Agent rules

  • Respect customers
  • Do not take another agent’s assigned customer
  • Report suspicious activity