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Make a complaint

Every complaint gets a reference number and is investigated.

Tell us what went wrong

What happens next

  1. Received

    You get a reference number straight away. Keep it.

  2. Investigating

    Our team looks into it and records what we find.

  3. Resolved or dismissed

    We tell you the outcome. If we cannot act on it, we explain why.

Quote your reference number whenever you contact us about a complaint. If you think a crime has been committed, please also report it to the police.

Your details are used only to look into your complaint.